Shipping policy

Shipping & Delivery Policy

This policy explains how WAFRA CITY (Al Wafra City Agricultural Services Co., Commercial Registration 456510, Kuwait) delivers orders placed on wafracity.com.

Delivery area

Delivery is currently available within the State of Kuwait. We deliver to all governorates: Al Asimah, Hawalli, Al Farwaniyah, Al Ahmadi, Al Jahra and Mubarak Al-Kabeer. Delivery availability and options for your address are shown at checkout.

How delivery time is shown

Each product page shows the delivery estimate that applies to that product. Two estimates are used, and the label on the product page tells you which one applies:

  • Available from the WAFRA CITY Nursery — estimated delivery within Kuwait in 1–5 days.
  • Supplied to order or sourced externally — estimated delivery within Kuwait in 5–20 business days. The timeframe depends on supplier availability and sourcing procedures and may be affected by public holidays or circumstances beyond our control.

If the expected delivery period changes or additional confirmation is required, we will contact the customer before proceeding.

Orders containing both kinds of product

Products may arrive in separate shipments, and each group follows the delivery estimate shown for its products. We do not guarantee that all items in an order will arrive together.

General timing terms

Orders are processed and delivered seven days a week. Estimated delivery within Kuwait is 1–5 days, excluding delays caused by public holidays or circumstances beyond our control.

All delivery periods are estimates, not guaranteed delivery dates. For prepaid orders, the estimated period begins after the order and payment are confirmed. For Cash on Delivery orders, it begins after the order is confirmed.

Delivery charge

Delivery within Kuwait is charged according to the delivery area:

  • All other areas of Kuwait: KWD 3
  • Al-Mutlaa: KWD 5
  • Al-Abdali, Al-Subiya and Al-Salmi: KWD 20

Delivery within Kuwait is not free unless a specific promotion explicitly states otherwise.

The exact delivery charge for your address is shown at checkout before the order is submitted, and the amount shown at checkout is the amount payable.

Delivery address

Please provide the governorate, area, block, street, building or house number, and a mobile number where you can be reached. An incomplete or inaccurate address may delay or prevent delivery.

Delivery and tracking

WAFRA CITY or the assigned delivery provider may contact you before delivery. Tracking availability and detail may vary by shipment. Where tracking is available, we will provide the details to the customer. A tracking number becomes available only after the order has been dispatched.

Split shipments

Items in the same order may be dispatched separately as they become ready. You may receive a separate update for each shipment. The delivery charge that applies to your order is the amount shown at checkout before the order is submitted.

Delays

Delivery estimates may be affected by supplier processing, delivery backlogs, weather, or public holidays. If a delay occurs, we will provide available updates and handle cancellation or refund requests in accordance with our Return and Refund Policy and applicable law.

Checking your order on arrival

Please inspect your order when it arrives. If anything is damaged, incorrect or missing, contact us promptly with your order number and clear photographs so we can investigate and resolve the issue.

Contact

Al Wafra City Agricultural Services Co.
Commercial Registration 456510
Sabah Al Ahmad Al Bahriya, Al Ahmadi Governorate
Block 0A1, Plot 000723, 2nd Floor, Commercial Office No. 5, Kuwait

Email: info@wafracity.com
Sales: +965 58857116 / +965 55940983
Administration: +965 92224354